FAQ

Product Information

What types of jewelry do you offer?

We specialize in a variety of elegant and trendy pieces, including anklets, belly chains, bracelets and bangles, chains, earrings, necklaces, pendants, and rings. Each item is designed to offer affordable elegance for everyday wear or special occasions.

Are your products made from high-quality materials?

Yes! At Prya Store, we focus on combining style with durability. Our jewelry is crafted from quality materials to ensure it looks stunning and lasts, all while remaining budget-friendly.

Do you have size guides for rings or other items?

Absolutely! We provide detailed size guides on each product page to help you choose the perfect fit. If you need personalized advice, just email us at [email protected].

Shipping and Delivery

Where do you ship to?

We offer global delivery to fashion enthusiasts worldwide, except for some Asian countries and remote locations. If you’re unsure about your area, contact us for confirmation.

What are your shipping options and costs?

We have two main shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch. Ideal for those who want their jewelry quickly.
– Free Shipping: Available on all orders over $50, using EMS, with delivery in 15-25 business days after dispatch. Perfect for budget-conscious shoppers.

How long does order processing take?

Orders are processed within 1-2 business days. During peak seasons, it may take up to 3 business days. Once shipped, you’ll receive a tracking email to follow your jewelry’s journey.

Do delivery times vary?

Yes, delivery times can be affected by holidays or customs processing in your country. We monitor shipments closely to ensure timely delivery, but please allow for possible delays.

Returns and Exchanges

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. For details on how to initiate a return, email us at [email protected].

Are there any items that cannot be returned?

For hygiene reasons, earrings and other intimate items may not be returnable unless defective. Please check the product description or contact us for specifics.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5-7 business days and credited to your original payment method.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information secure?

Yes, we use encrypted payment gateways to protect your data. Your financial details are never stored on our servers.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout in the future.

Customer Service

How can I contact you for help?

Reach out via email at [email protected]. Our team is dedicated to providing prompt and friendly support.

What if I have an issue with my order?

We’re here to resolve any problems! Contact us with your order details, and we’ll work to ensure your satisfaction, reflecting our commitment to quality and care.