At Prya Store, we want you to be completely satisfied with your purchase of our elegant and trendy jewelry. If you’re not happy with your order, we’re here to help with a straightforward returns and exchanges process.
Important: You have 15 days from the date you receive your item to initiate a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- In its original condition
- Unworn and undamaged
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned or exchanged:
- Earrings (for pierced ears)
Please choose these items carefully as we cannot accept returns unless they are faulty or incorrectly shipped.
Return & Exchange Process
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
We will respond within 2 business days with a Return Authorization Number and instructions for returning your item. Please do not send anything back without this authorization.
Securely package the item in its original packaging, include your proof of purchase, and clearly mark the Return Authorization Number on the outside of the package. Ship to:
Prya Store Returns
5040 Cinnamon Lane
San Antonio, US 78212
We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
Once we receive your return, we will inspect it and process your refund or exchange within 5-7 business days. You will receive an email notification once this is complete.
Refund Information
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days after processing
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, unless the return is due to our error or a defective product.
Exchanges
If you’d like to exchange an item for a different size or style:
- Follow the return process above
- Clearly indicate in your email that you would like an exchange and specify the replacement item
- If the replacement item costs more, you will need to pay the difference
- If it costs less, we will refund the difference
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Prya Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name and Description]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific item]
Your Name: [Your Full Name]
Shipping Address: [Your Address]
Thank you for your assistance.
Sincerely,
[Your Name]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.
Questions?
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us:
Email: [email protected]
Address: Prya Store, 5040 Cinnamon Lane, San Antonio, US 78212
We typically respond within 1-2 business days.
Thank you for shopping with Prya Store. We appreciate your business and hope to serve you again soon!